Reservations resume at Steamship Authority following ransomware attack

WOODS HOLE, Mass. — The Steamship Authority announced Wednesday that reservations can now be made in-person at its five terminal locations following a ransomware attack last week.

However, the terminals are only making reservations for islander preferred spaces, which are available to seasonal and full-time island residents only and for travel related to medical appointments.

Reservations still cannot be made or changed on the website.

New reservations or changes to existing reservations for either vehicles or passengers on the fast ferry should be made by calling the Mashpee Reservation Office at 508-477-8600, the Steamship Authority said in a statement.

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The company announced that the reservation office is currently accepting reservations for travel through June 16, and the hours have been extended through Friday to assist customers. The office will be open 7 a.m. until 6 p.m.

Reservations for travel after June 16 will be accepted in the near future.

The company said it would continue to honor existing reservations at terminals, and rescheduling and cancellation fees are bring waived.

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Scheduled trips to and from the islands continue to operate safely as scheduled, although some delays in the ticketing process may occur, the company said.

In addition, some credit card access is available at terminals and parking lots, but the company said that the use of cash would help speed the process of completing the transaction.

The Steamship Authority is continuing to work with its team internally, as well as with local, state, and federal officials externally, to address the ransomware incident.

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